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Refund Policy

A legal disclaimer

The information provided in this Refund Policy is for general guidance only and does not constitute legal advice. While ProOrganiseUK makes every effort to ensure clarity  and fairness, we accept no responsibility for any loss or damage arising from reliance on this policy. Clients are encouraged to seek independent legal advice if they are unsure of their rights.

Refund Policy 

Effective Date: 21 August 2025

Last Updated: 21 August 2025

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At ProOrganiseUK, we aim to provide reliable and professional online admin support services. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

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1. General Policy

  • As our services are tailored to each clients individual needs, fees are generally non-refundable once work has begun.

  • Refunds may be considered only in exceptional cases where:

                 - The service was not delivered as agreed in writing.

                 - A technical or administrative error prevented service delivery.

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2. Cancellation Before Service Begins.

  • If you cancel a booked service before work has started, you may be entitled to a full or partial refund, depending on the circumstances.

  • Refunds will not be issued for cancellations made less than 48 hours before the agreed start time.

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3. Non-Refundable Circumstances

Refunds will not be issued for:

  • Change of mind after services have started.

  • Inaccurate or incomplete information provided by the client that affects service delivery.

  • Dissatisfaction based on factors outside of our control (e.g., third-party delays, legal restrictions).

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4. Refund Process

  • All refund requests must be made in writing to ProOrganiseUK@gmail.com

  • If approved, refunds will be processed within 10 business days using the original payment method.

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5. Consumer Rights

Nothing in this Refund Policy affects your statutory rights under UK consumer Law.

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